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Accessibility Statement

We aim to extend genuine hospitality to all guests and visitors of our hotel. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay. We set high quality standards for accessibility and constantly strive to ensure we are in compliance with applicable laws and guidelines.  Our team includes professionals who are dedicated to making your experiences the best they can be.  To that end, we take the following measures to ensure accessibility of our website:
  • Integrate accessibility into our procurement practices.
  • Provide accessibility training for our staff.
  • Include people with disabilities in our design and compliance efforts. 
If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.
  • Phone: 996.1000
  • E-mail: ktran@turnberry.com
  • Postal address: 730 North Magnolia Avenue, Orlando, FL 32803
We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at orlandocourtyarddowntown.com To ensure this, Courtyard Orlando Downtown complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly. We have tested our hotel’s website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard. If you have questions or concerns or would like to report an issue related to the accessibility features of our website, please contact us at hospitalitymarketing@turnberry.com. You can learn more about W3C’s Web Accessibility Initiative (WAI) HERE.

Browser Help

Optimize the way you view your web browser. If you are experiencing difficulty reading the Courtyard Orlando Downtown website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page: Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features

The website for Courtyard Orlando Downtown was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:
  • Navigation Shortcuts To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.
  • Structured, Semantic Markup HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. Please see our sitemap for easy navigation at: https://orlandocourtyarddowntown.com/sitemap.
  • Images Visibility All content images include descriptive ALT attributes.

Standards Compliance

The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following free tools and services are available to assist you with viewing and interacting with our hotel website:
  • Click here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click here for Web Page Backward Compatibility Viewer, a tool for viewing web pages without a variety of modern browser features.
  • Click here for Lynx, a free text-only web browser.

Property Accessibility

The Courtyard Orlando Downtown is committed to providing outstanding service to all of our guests and offer full ADA-compliance in accordance with the Americans with Disabilities Act.
  • Main entrance is accessible
  • Pathway to registration desk is accessible
  • Registration desk is accessible
  • All buildings have elevators
  • Route to accessible guest rooms is accessible
  • Accessible guest rooms have a 32 inch wide opening
  • Roll-in shower
  • Shower seat
  • Adjustable height hand-held shower wand
  • Closed-caption TV
  • Restaurants and lounges are all accessible
  • Fitness center entrance is accessible
  • Pool entrance and pool are all accessible
  • Self-operating lifts or sloped entry are available for all pools
  • Meeting spaces are all accessible
  • Business center entrance is accessible
  • Service animals allowed for persons with disabilities
For more information please call the front desk 407.996.1000

Rooms & Suites Accessibility

  • King Room Hearing and Tub Access (GENR) – Room #’s: 143,206.248,348,448,548,648
  • 2 Queens Hearing Access (QNQN) – Room #’s: 210,310,410
  • King Roll in Shower (GENR) – Room #’s: 148
  • 2 Queen Roll In Shower (QNQN) – Room #s: 406
For more information please call the front desk 407.996.1000  
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